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Appearances (1)
2026-08-31
Navigating the Skies: Consumer Choice Center's World Airport Index InsightsIn the latest episode of the Powering America Podcast, Dr. Emil Panzaru, Research Director at the Consumer Choice Center, discusses the World Consumer Airport Index, which evaluates 60 airports across 14 categories. The index highlights consumer comfort, accessibility, and service quality, revealing that Düsseldorf Airport ranks as the best while Frankfurt Airport struggles with operational issues. The findings emphasize the importance of competition among airlines and the need for airports to learn from each other to improve traveler experiences.
Notable quotes
“We work in 100 countries around the world, including in the United States, and I work there as research director, which means I oversee quite a lot of what the CCC produces in terms of output of research.”
“We really care about consumer comfort and choice and safety during their time at every airport.”
“Dubai's performance in terms of delays this year... they had zero percent delays when we measured them on the 30th of May 2026.”
“LAX doesn't necessarily have the best reputation... but this year we wanted in our statistical methods to really capture the fact that we don't just want to grade some airports great because they do very badly.”
“Düsseldorf is a small airport, but despite that, they have a lot of competition on sites for the types of airlines that they deliver on.”
“It's the fact that airports continue to break records in terms of number of millions of people flying... despite all that, things are looking up.”
